Cost, career and studying hospitality/ hotel management in Nepal

As it is renowned that hospitality is the most popular and common study nowadays. It is a most commercialized industry and a sector that everyone is interested to serve.There are many titles and posts in hospitality industry as it is a vast sector of service. The person interested in hospitality must have the motto " I serve." There are numerous hotels all over the world that accept the hospitality degree.
cost:
The cost of studying hospitality management in Nepal is about four lakhs and fourty thousand. This means in 4.5 lakhs, we can gain three years bachelors level in hospitality/ hotel management from reputed university. The average income after completing this course about 50, thousand per month in Nepal after becoming professional in our job. But it depends upon our own desire to struggle and dedication to work. We can earn more than that according to our employment position.
Areas:
Generally we think that BHM means being a manager or a chef. But this is a wrong thinking people have in their mind.There are many areas of work we can choose after our degree like:

Kitchen-posts
Executive chef: It is the topmost post in the kitchen of the hotel. The salary is also very high, ranging from above 1 lakhs in Nepal. It takes nearly 10 years to be a professional esecutive chefs.There are other posts of chefs we have to go through to be an executive chef.
Food and beverage service
It is another department to carry on in the hotel industry.F&B manager is the highest post in this section. the below posts are supervisor, captain, etc.there are many areas of career in food and beverage service.
Front office
Front office is the main section of the hotel as it is the main section to deal with the customers.There are many areas of job in this department. Front office manager, supervisor, Lobby manager, Guest relation assistants, etc. involve in front office operations. The front office must be more tactful, good looking and intelligent as they mostly are connected with the every guests.
Housekeeping
The housekeeping department upkeeps the hotel and public areas in the well manner. The highest post is Accomodation director. Then after Housekeeping managers, supervisors and attendants.
Accounting
This department looks after the financial transactions of the entire hotel.

In the overall view, The BHM graduates are supposed to start their job from the supervisory level but due to competitive market,we must start our duty from the trainee level in Nepal.

Process & procedures of reservation handling in the hotel

There is a systematic process & procedure of reservation handling in the hotel. All the reservation attendants must undergo these procedures to complete the reservation complete.

1. Receive reservation inquiry / request:

Reservation section receives a request for room reservation from various process. The reservation assistant must be capable of quickly determining the clients need and should be ready with reservation form and pencil or pen while getting reservation inquiry. The reservation assistant must obtain the following guest related information:

Guest name, address and telephone number
Date of arrival and departure

Desired room rate and plan

Number of pax

Type of room requested

Method of payment
Any other special request
2. Determining the room availability: After receiving the information about the guest duration of stay next step of reservation procedure is to check the availability of room type requested by the guest referring to the forecast board, reservation chart or through computerized system.
3. Accepting or denying the request: After checking the room availability, if the requested room is available the reservation will be accepted.If the rooms are sold out on the requested date, apologize with the suggestion of any other alternative rooms or hotels.The request is also denied if the guest or travel agencies are black listed.
4. Documenting the reservation details: If the reservation request is accepted, the reservation is taken in the reservation form with all the necessary information.
5. Confirming the reservation: Once the rooms requested by the guest is available and guest agrees to the rates, the reservation is confirmed by the reservation assistant by the advance deposit through various modes and confirmation number is given to the guests as a proof that the room is booked.
6. Maintaining the reservation record: After recording the reservation details in the reservation form, it should be properly filed for the future reference. In case of any changes or cancellation is done, the details must be attached with reservation form and updated.
7. Compiling the reservation report: The details from the reservation are most important. Such details help in forecasting cancellation, no show analyzing the market segment, preparing the history card,etc.

Systems used in hotels

There are three systems used in hotels to perform the entire operating of the system like accounting, guest cycle, sales and marketing activities. They are:

1. Non-automated manual system: This is a system which is characterized by the sole uses of hands. In fact, all formats, procedures and different kinds of calculation are done manually. The small hotels and the old hotels used this types of operating systems.
2. Semi-automated or electro mechanical systems: This system gets use of some electro mechanical equipments. In fact, under the semi automated system,each department might have its own computer system under which handles all its operations.
3. Fully automated /computer based system: This is the best system ever used in hotels. In fact, it is characterised by the excessive use of departmental software package program integrated and connected to a mainframe or terminal situated at the front office department.

man using computer system