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Types of hotels

Types of hotels

The hotels are classified according to:

1. The levels of service provided, and
2. The types of owners of the hotel.

1. According to the levels of service provided,hotels can be classified into three types.they are:

• Economy hotels: The hotels which provide basic necessity of the guest like food, bedroom, bathroom facilities are under economy hotels.These are comparatively cheapest hotels in the hotel establishments.
• Mid ranged hotels: The hotels which provide more services than economy hotels are under the mid ranged hotels.Extra services include telephone facilities,well bathroom and bedroom amenities,outlets like coffee shops,restaurants etc.
• World class hotels: Every five star and above hotels are grouped under world class hotels.These hotels provide excellent service and the cost is also maximum according to the service.

2. According to the types of owners of the hotel,it can be classified into two types:

• Chain hotels: The hotels which have groups worldwide are called chain hotels.These hotels are managed internationally with the same levels of service worldwide.
• Independent hotels: The hotels with a single owner and managed by only one person or firm are grouped under Independent hotels.

layout of housekeeping department

Layout of housekeeping department in the hotel:

• Housekeeping department should be in such place which is accessible to all the employees.
• Housekeeping department should be in that area which is at the back side of the hotel,not disturbing any guests.
• Housekeeping department should be in the ground floor which must be able to hold heavy equipments.
• Housekeeping department should be in such place which is away from general traffic.
• Housekeeping department  should be in the convenient place to keep the different equipments used.

Cost, career and studying hospitality/ hotel management in Nepal

As it is renowned that hospitality is the most popular and common study nowadays. It is a most commercialized industry and a sector that everyone is interested to serve.There are many titles and posts in hospitality industry as it is a vast sector of service. The person interested in hospitality must have the motto " I serve." There are numerous hotels all over the world that accept the hospitality degree.
cost:
The cost of studying hospitality management in Nepal is about four lakhs and fourty thousand. This means in 4.5 lakhs, we can gain three years bachelors level in hospitality/ hotel management from reputed university. The average income after completing this course about 50, thousand per month in Nepal after becoming professional in our job. But it depends upon our own desire to struggle and dedication to work. We can earn more than that according to our employment position.
Areas:
Generally we think that BHM means being a manager or a chef. But this is a wrong thinking people have in their mind.There are many areas of work we can choose after our degree like:

Kitchen-posts
Executive chef: It is the topmost post in the kitchen of the hotel. The salary is also very high, ranging from above 1 lakhs in Nepal. It takes nearly 10 years to be a professional esecutive chefs.There are other posts of chefs we have to go through to be an executive chef.
Food and beverage service
It is another department to carry on in the hotel industry.F&B manager is the highest post in this section. the below posts are supervisor, captain, etc.there are many areas of career in food and beverage service.
Front office
Front office is the main section of the hotel as it is the main section to deal with the customers.There are many areas of job in this department. Front office manager, supervisor, Lobby manager, Guest relation assistants, etc. involve in front office operations. The front office must be more tactful, good looking and intelligent as they mostly are connected with the every guests.
Housekeeping
The housekeeping department upkeeps the hotel and public areas in the well manner. The highest post is Accomodation director. Then after Housekeeping managers, supervisors and attendants.
Accounting
This department looks after the financial transactions of the entire hotel.

In the overall view, The BHM graduates are supposed to start their job from the supervisory level but due to competitive market,we must start our duty from the trainee level in Nepal.

Process & procedures of reservation handling in the hotel

There is a systematic process & procedure of reservation handling in the hotel. All the reservation attendants must undergo these procedures to complete the reservation complete.

1. Receive reservation inquiry / request:

Reservation section receives a request for room reservation from various process. The reservation assistant must be capable of quickly determining the clients need and should be ready with reservation form and pencil or pen while getting reservation inquiry. The reservation assistant must obtain the following guest related information:

Guest name, address and telephone number
Date of arrival and departure

Desired room rate and plan

Number of pax

Type of room requested

Method of payment
Any other special request
2. Determining the room availability: After receiving the information about the guest duration of stay next step of reservation procedure is to check the availability of room type requested by the guest referring to the forecast board, reservation chart or through computerized system.
3. Accepting or denying the request: After checking the room availability, if the requested room is available the reservation will be accepted.If the rooms are sold out on the requested date, apologize with the suggestion of any other alternative rooms or hotels.The request is also denied if the guest or travel agencies are black listed.
4. Documenting the reservation details: If the reservation request is accepted, the reservation is taken in the reservation form with all the necessary information.
5. Confirming the reservation: Once the rooms requested by the guest is available and guest agrees to the rates, the reservation is confirmed by the reservation assistant by the advance deposit through various modes and confirmation number is given to the guests as a proof that the room is booked.
6. Maintaining the reservation record: After recording the reservation details in the reservation form, it should be properly filed for the future reference. In case of any changes or cancellation is done, the details must be attached with reservation form and updated.
7. Compiling the reservation report: The details from the reservation are most important. Such details help in forecasting cancellation, no show analyzing the market segment, preparing the history card,etc.

Systems used in hotels

There are three systems used in hotels to perform the entire operating of the system like accounting, guest cycle, sales and marketing activities. They are:

1. Non-automated manual system: This is a system which is characterized by the sole uses of hands. In fact, all formats, procedures and different kinds of calculation are done manually. The small hotels and the old hotels used this types of operating systems.
2. Semi-automated or electro mechanical systems: This system gets use of some electro mechanical equipments. In fact, under the semi automated system,each department might have its own computer system under which handles all its operations.
3. Fully automated /computer based system: This is the best system ever used in hotels. In fact, it is characterised by the excessive use of departmental software package program integrated and connected to a mainframe or terminal situated at the front office department.

man using computer system

NATURE OF WORK IN HOTELS

In all hotels, the nature of work is similar.Managers and assistant managers work to ensure that guests visits are pleasent and comfortable.The 5- star hotel may employee hundreds of workers and under the manager there may be assistant managers assigned among different departments responsible among various aspects of operations. Employee in most of the hotels enjoy a comfortable and pleasant nature of work, the office staff works with automated electronic office system which provides best working condition. Hotel works on a 24*7 basis so the employees work on a shift system. Communicating with the various kinds of people would make the work quite interesting but housekeepers and their assistants perform quite streneous duties.

HOSPITALITY AND TOURISM

Hospitality is the relationship between the guest and the service provider in terms of services offered.Hospitality includes reception and entertainment of guests,visitors or stranges in an warm and welcoming way.
Tourism may be described as the activities of tourists and those who cater for them.Tourism is a highly diversified business,with many components ranging from airlines to hotels.Tourism is overall concerned with:

• Providing travel and transport facilities


• Providing food and beverage


• Providing information and assistance


• Providing accomodation


• Providing entertainment/recreation


• Providing souvenirs

DIFFERENT DEPARTMENTS OF HOTEL

As the different companies need different sections for the smooth functioning, The hotels are also classified into different departments prior to their services and assignment in the hotel.All the departments are equally important in any organization.The different departments of a hotel are categorised into front of the house and back of the house as per their functions.Front of the house means those departments which come to contact with guests and back of the house means the departments which do not come to contact with the guest but help in the management and functioning of the organization.The different departments of a Modern hotel are:

1. FRONT OFFICE DEPARTMENT: Front Office department is the department which comes directly to guests contact at all times.This department plays an important role of in the image building of the hotel.The guests face in this department at first whenever they enter into the hotel including the time of check-in and check-out.In front office also, there are different sections which perform tasks as per their division like:

• Reservation
• Registration
• Information
• Travel desk
• Lobby
• Business center
• Bell desk
• Telephone operaters desk

1. HOUSE KEEPING DEPARTMENT: This department is for the management of cleanliness of the hotel and public areas,cleanliness of the linens and uniforms etc.
2. MAINTAINANCE & ENGINEERING DEPARTMENT:This department is responsible for the repair and maintainance of the hotel equipments, electricty, plumbing, carpentry, masonry etc.

3. F&B (FOOD AND BEVERAGE) PRODUCTION DEPARTMENT: This department prepares the food and beverage as per the guests order in the hotel. There are different skillful chefs in the hotel for cooking and preparing the dishes.
4. F&B SERVICE DEPARTMENT:This departments means different outlets in the hotels like coffee shops, speciality restaurants, bars etc where food and beverage are served to guests.
5. LAUNDRY DEPARMENT:This departmeant is responsible for the cleaning and maintaining guests and hotel staffs, as well as hotels launderable items in the hotel.
6. HUMAN RESOURCE DEPARTMENT: This department is responsible for the hiring and firing of the staff,providing uniforms checking attendance, organizing training and providing the rights of the employees.
7. PURCHASE DEPARTMENT: Purchase department is responsible for the purchase of all the required items in the hotels.
8. SECURITY DEPARTMENT: This department is responsible for the providing the safety and security for all the guests as well as staffs and the hotel premises.The  security guards are responsible for this purpose.

NEPAL, THE MOST WANTED PLACE TO VISIT

Nepal is the most place to visit in all over the country because its Natural beauty, highest mountains, forested plains, hills rivers and diversified cultural heritages where anyone can have recreation. Nepal is a small country with length of 800 km from north-west and width of 90 kms. to 230 kms. covering the total area of just 147,181 sq.kms. However, in small area,Nepal has several destinations and has the ability to make the visitors get entertainment by overlooking mountains such as Everest, Annapurna,several cultures, races,several wildlifes,etc...

As Nepal has its own objectives and importance in the natural beauty,diversified socio-cultural heritages,it has become the most wanted place to visit in the world.

NEPAL TOURISM YEAR 2011

Nepal is a renowned country in the world tourism map because of its natural beauty,high mountains, incomparable cultural heritages,and numerous specialities. However, the development in tourism is certain in number and within the certain areas of country only. The new government has shown the grater interest in the tourism sector of nepal which contributes to economic growth and overall development of the country.

Similarly the well wishers of Nepal, tourism acedemicians,students and celibrities are also approaching to highlight the importance of Tourism year 2011 internally as well as internationally as 'VISIT NEPAL YEAR 2011'.

Scope of Hotel management study in Nepal

Now there are numerous Hotels all over the world.So hotel management study is very popular and professional study not only in Nepal,all over the world.Hotel management is very commercial field in Nepal since Nepal is a tourism country and many tourists come to visit here and to provide accommodation to them,we need more hotels.Since there are more hotels, they need more manpower to fulfill the services. Hotel Management education provides information about the operation of the entire departments of the hotel.By this knowledge a man can be able for the entire operation of the hotel and he can manage the manpower required in his hotel in a successful manner and the revenue earned is higher. Not only this, an educated personnel from hotel management background can provide more standard and good services to the guests.Nepal still needs the skilled and educated manpower to run hotel industry since most of the hotels do not have the skilled and educated manpower.

Our country has great caliber from growth and development in tourism sector.The growth of hotel management is linked closely to this sector and the manpower requirement for hotels is on rise.Star hotels requires especialized trained staff for various departments like f&b service, production, housekeeping, front office and other service sections.These jobs has become increasingly challenging and sophisticated in recent times.The employment opportunity in hotels varies within the industry. By 2001 is predicted to match the extention of room space,likely to be almost an addition 124000 rooms.Each room in 5 star hotels needs 3 persons and job with direct responsibilities while many more persons indirectly assists the core rooms.

By this, we can find out that how demanding the hospitality sector is.If we perform our job sincerely,there is a good oppurnity in career in hospitality.

Hotel industry in nepal: fastest growing indudtry

Hotel industry is the fastest growing industry in Nepal.There are many hotel industries established by the motto of serving the tourists.According the hotel associan of Nepal, business in the hotel industry has grown nearly 15% in the current fiscal year as compared to the previous years.The hotel industry is considered to have the highest local private sector investment in nepal with the recorded investment of around rs.100 billion.HAN has 8 five star, 3 four star,12 three star,22 two star,and 18 one star hotels and 165 non star,four allied and 33 resorts.There are 307 hotels including 42 outside the valley which have 22661 rooms with 34,958 beds in the country.

Hotel industry accomodates all the people around the world.Thus, the chance of earning the foreign currency is higher in hotels.

Historical evolution and development of Hotel Industry

Historical evolution and development of Hotel Industry:

Early travelers were either warriors or traders or people in search of knowledge or religious point of view.There were no hotels at that time.warriors and conquerors pitched their tents for accommodation while traders and others placed a high value of hospitality and sometimes traded their merchandise for lodging.

Inn keeping can be said the first commercial enterprise and Hospitality is one of the first service where money was exchanged.In the Biblical times,inns used to offer only a cot or a bench for the comer.Travelers used to stay in a large communal rooms with no sanitation and privacy.The rates were of course reasonable but the company was rough because the travelers share the same quarter with their horses and livestock.

King James version of Bible mentioned that the Bethleham innkeeper turned Mary and Joseph away because that place was unsuitable to a woman about to give birth to a child.At that time, probably for several centuries men and women shared their same room along with their horses and livestocks.

Till the industrial revolution of 1700s,no significance improvement was made in the inns and travens and there were not very suitable for aristocrates. To accomodate wealthy travellers,luxurious structure were constructed with private rooms, individual sanitation and comforts of a European castle. These elegent new features adopted the french word 'Hotel'. Their rates were beyond the reach of the ordinary person.

Throughout the 1800s, American innkeepers improved their service and continued to build larger and more amply equipped properties and most of these properties were located near sea port towns. Slowly this process increased leading to the development of comfortable and sanitary lodging within the reach of an ordinary person.

A modern Hotel establishment

What is a hotel?

A hotel is an establishment that provides paid lodging on a short-term basis for the people who stay in it.In times past, the provision of basic accommodation consisted only of a room with a bed, a cupboard, a small table and a washstand.But now,this has largely been replaced by rooms with modern facilities, including en-suite bathrooms and air conditioning. Additional common features found in hotel rooms are a telephone, an alarm clock, a television, a safe, a mini-bar with snack foods and drinks, and facilities for making tea and coffee. Luxury features include bathrobes and slippers, a pillow menu, twin-sink vanities, and Jacuzzi bathtubs. Larger hotels may provide additional guest facilities such as a restaurant, swimming pool, fitness center, business center, childcare, conference facilities and social function services.The above facilities may vary from hotels to hotels according to their standard and structure.

A hotel is often said "A home away from home".It is the second home when we have to move out from our home for some days due to our different types of works.Now a days many people travel from one place to another due to their business works, trade, for recreational activities also, and many more.A hotel provides the homely environment and services to its guests when people are away from their homes.

Now the question comes, how can we determine the standard of hotel? we can determine it by the levels of service provided,by its infrastructure and the standard of furnishing and equipments used for decoration and artworks.

Other Most Popular Hotels Of Nepal

Hotels in Chitwan:

• Jungle Safari Lodge


• Tiger Camp






• The Rhino Residency



• River side spring Resort
  
  
• Royal Park Hotel


• Royal century hotel


• Palm hotel


• Hotel Gangotri
  

Hotels in Lumbini:

• Yeti Hotel


• Hokke Hotel


• Nirvana Hotel

Hotels of Pokhara

Hotels in Pokhara:

Pokhara is situated at about 827 meter from sea level, and is located 124 miles (about 200 km) west of Kathmandu and can be reached by plane in 35 minutes or in 5 hours by bus. Pokhara is the next destination after Kathmandu for many adventure and pleasure trips in and around Pokhara. Pokhara is often called the enchanting Himalayan valley with a heart of major actions and adventures.

Surrounded by beautiful snow-caped mountains, with a magnificent lake of crystal-clear pure Himalayan water, all-year round pleasing weather, and friendly Pokhralis will greet you with a smile and leave you with the most unforgettable moments in your life. So pack up your bag, load your camera, and get ready for Pokhara experience.There are numerous hotels in Pokhara as it is a most important tourism destination.The most popular hotels situated in Pokhara are:

• Hotel Shangri-La: Shangri-La Village, Pokhara is a discreet, compact resort which is a 5 minute drive from the airport and 3km from the Phewa lake, with 65 meticulously designed rooms surrounded by spacious landscaped gardens and a panoramic view from every room.The following facilities are provided:

»Hotel Shangri-La has 65 meticulously designed rooms surrounded by spacious landscaped gardens and a panoramic view from every room. All rooms are equipped with modern amenities and facilities like Mini Bar, Hair Dryer, Satellite Television, Tea / coffee Maker, International direct dialing facilities
»Conference Halls
»Fitness center
»Massage rooms
»Restaurants and bar

• The Foolbari Resort and Spa:
  

  One of the Great Hotels of the World, The Fulbari Resort & Spa is Nepal’s only deluxe 5 Star Resort. Brainchild of promoter, Mr. Piyush Bahadur Amatya, The Fulbari was envisioned to be Nepal’s most luxurious and exclusive property, offering amenities that a modern world-weary traveler can desire.

  Re-imagining architectural wonders of Nepal’s golden age, The Fulbari Resort & spa stands as a testament of the beauty espoused by ancient Newari kings of Kathmandu Valley. Complementing the traditional Newari architecture, The Fulbari also offers unparallel panoramas of Fishtail and Annapurna mountain ranges to the north, and the breathtaking Seti River Gorges to the South.The facilities and accomodation are:

»165 exquisitely appointed deluxe rooms and suites.
»Each room has a private bath, hairdryer, mini-bar, cable T.V., international telephones, air-conditioning, and fire protection systems.
»Royal executive club
»Honeymoon Packages
»Casino packages
»Dining outlets
»Meeting/Banquet facilities
»Recreational activities
»Spa packages
»Rainbow lounge
»Golfing packages and many more

• Fishtail Lodge: Fishtail Lodge is one of the luxurious hotel of Pokhara.It is situated in the lap of fewa lake with very beautiful view and with the best services.All profits generated by Fish Tail Lodge are donated to the Princess Jayanti Memorial Trust. The Trust provides free cardiac care to underprivileged Nepalese people and conducts various programmes to raise public awareness regarding the causes of heart diseases in Nepal.The facilities provided in this hotel are:

»Hotel Fishtail Lodge Pokhara Nepal has 48 standard and 12 deluxe rooms equipped with modern amenities and facilities like air conditioning, hair dryer, private bathroom, refrigerator, television.
»Conference hall
»Swimming pool
»Recreation facilities

• Everest Hotel:
  

• Pokhara View Hotel: This hotel is located in the lakeside of the second most popular destination in Nepal, city of Pokhara. Fantastic view of over four 8000 meter peaks from the room.The following facilities are provided:

»Standard Room is about 350 sq foot with private balcony, telephone, cable TV, and private bath with hot and cold water
» Limousine
» Non-smoking rooms
» Parking
» Restaurants
» Room service
» Rooms for disabled
» Satellite / Cable TV
» Tour desk
» Laundry

• Bluebird Hotel
• Base camp Resort

Most popular hotels of Kathmandu valley

As Nepal is a country with long history,the development of hotels has also gradually increased according to the development in hospitality industry.The most of the popular hotels in Nepal are:

Hotels In Kathmandu:

• Hotel Yak and Yeti: Yak and Yeti is the most popular hotel of Nepal. It provides the best services with the international standard and facilities.It has got 270 rooms with the best degree of luxury, comfort and convenience. With services ranging from a fully equipped business center and travel desk to two outdoor swimming pools, and a full health club with all the facilities there are following facilities:

» Color TV with 20 international channels including CNN, BBC, HBO, CINE MAX, STAR TV
» Centralized Air conditioning
» International Direct Dial (IDD) telephones
» Mini bar
» Private shower and bath in all rooms
» Advanced fire safety and security system
» Non-smoking floor, courtesy of choice
» Casino
» Conference and banquets
»Restaurants.

• Hotel Dwarikas: The magnificence of Dwarika's is its buildings of intricate carved wood and terracotta work that must have taken 10 million hours of the best craftsmen in Nepal. Every brick is handmade and every piece of wood work a centuries old original. But Dwarika's is also about intimate luxury and the spirit and hospitality of the Nepali people.It consists of 75 guest rooms and suites that are all individually designed.There are following main facilities:

» Library - travel books on Nepal and Asia and novels to while away your time.
» Complimentary newspapers
» Express Check-in
» Foreign Exchange
» Laundry and Valet
» Airline reservations and confirmations
» Airport transfers/car hires
» Safety deposit boxes
» Dwarika's for body & spirit
» Meeting room to accommodate 100
»Business Center
»Conference & Banquet
»Restaurants

• Hotel Hyatt Regency: Set on 37 acres, a city resort hotel situated ten kilometers from the city center of Kathmandu on the road to Boudhanath Stupa, the most holy of Tibetan Buddhist shrines outside Tibet. It has total 284 rooms including 6 suites/parlours 145 king rooms.Mainly, following facilities are provided:

» International direct dial telephone
» Voice mail, speaker telephone
» Data port
» Minibar
» Individually controlled air-conditioning and heating
» In-room safe
» 24-channel TV
» Hairdryer
» Walk-in showers and separate bath
» Electronic keycard system
» Tour desk
» Business Centre
» Concierge services
» Airport transfer
» Complimentary scheduled five-time shuttle services to city and for shopping
» Lobby shops
» Assistant Manager on duty 24 hours
» Multi-lingual staff
» In-house clinic
» Express check-out
» Major credit cards accepted
» Baby-sitting services
» 24-hour room service
» Laundry and valet services
» Outdoor parking facilities
» Beauty salon
»Business Center
»Meeting Rooms
»Outdoor Function Areas/Terrace
»Restaurants

• Hotel Poonhill: Services and facilities provided are:
  

»Free airport pick up
»Free use of internet for all guests
»All rooms connected with telephone service
»All rooms with comfortable wall to wall carpeting
»Peaceful ground floor garden and rooftop terrace surrounded by plants
»International menu with services provided breakfast,lunch and dinner
»Free use of safety deposit boxes and luggages storage
»All rooms with telivisions with international channels.

• Hotel Soaltee Crownplaza: Featured in each room, among other amenities, are air conditioning, bathrobes, daily newspaper, desk, hair dryer, internet access, ironing board, in room safe. To make each guest's stay more complete, this Kathmandu hotel offers 24hr room service, shops, casino, coffee shop, bar/pub, laundry service/dry cleaning, meeting facilities , restaurant. Unwind after your day with a choice of massage, gym, sauna, steamroom, tennis courts, outdoor pool , garden - just a few of the hotel's excellent sporting and leisure offerings. This charming property has long been a favorite in Kathmandu for both business and leisure travelers.

• Malla Hotel: Providing modern guestrooms, this traditional Nepalese hotel is ideally located just minutes away from the Thamel tourist hub. The Malla Hotel is just a 20 minute drive away from the Kathmandu International Airport. Guests are a 10 minute walk away from the Thamel, with its many shops, restaurants, and entertainment venues. Also within walking distance is the Royal Palace. After a busy day spent in Thamel, guests can relax in the garden, which has a mini-stupa and a peacock enclosure. The on-site restaurants serve Indian, Chinese, Italian and French cuisine. The five-star hotel is an ideal destination for travelers seeking luxury accommodation and a great location near Thamel.

Condition of hotels in the context of nepal

Nepal is a naturally beautiful country and many tourists come to visit here.At the time of visit,they stay in the hotels. So,there need to be the good condition of hotels in relation to the tourists and their needs to be fulfilled at their stay.To fulfill this context,we need more development and maintain the standard of the hotels in Nepal.The following pictures demonstrate the condition of modern hotels in Nepal:

By the following pictures,we know clearly that the development of hotel industry is going in a very rapid and very commercial way.The prehistoric inns have modified to a very well furnished,well decorated,full of services that are provided to the guests in accordance to their payment.This condition of hotels in present context have taken a long time to be up to here.

Facilities provided in a standard hotel

The facilities are provided according to the standard and positioning of the hotel, i.e. in the economy hotels,limited services are provided as the cost is low.But The services are increased as the standard of the hotel increases like in the mid ranged hotels the services are increased and cost is also higher than economy hotels. The world class hotels provide most of the services required to the customers and the cost is also highest.
A good standard hotel provides all or most of the following facilities and services:

1. Expensive furnishing,decor and artwork
2. Upscale restaurants and lounges
3. Spacious meeting facilities
4. concierge service (bell desk service)
5. Special guest room and bath room amenities
6. Nightly turn down service
7. Meeting facilities for conferences and small conventions
8. Full food and beverage service
9. Coffee shop
10. Room service
11. Banquet hall
12. Specialty restaurants
13. Airport services