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Types of hotels

Types of hotels

The hotels are classified according to:

1. The levels of service provided, and
2. The types of owners of the hotel.

1. According to the levels of service provided,hotels can be classified into three types.they are:

• Economy hotels: The hotels which provide basic necessity of the guest like food, bedroom, bathroom facilities are under economy hotels.These are comparatively cheapest hotels in the hotel establishments.
• Mid ranged hotels: The hotels which provide more services than economy hotels are under the mid ranged hotels.Extra services include telephone facilities,well bathroom and bedroom amenities,outlets like coffee shops,restaurants etc.
• World class hotels: Every five star and above hotels are grouped under world class hotels.These hotels provide excellent service and the cost is also maximum according to the service.

2. According to the types of owners of the hotel,it can be classified into two types:

• Chain hotels: The hotels which have groups worldwide are called chain hotels.These hotels are managed internationally with the same levels of service worldwide.
• Independent hotels: The hotels with a single owner and managed by only one person or firm are grouped under Independent hotels.

layout of housekeeping department

Layout of housekeeping department in the hotel:

• Housekeeping department should be in such place which is accessible to all the employees.
• Housekeeping department should be in that area which is at the back side of the hotel,not disturbing any guests.
• Housekeeping department should be in the ground floor which must be able to hold heavy equipments.
• Housekeeping department should be in such place which is away from general traffic.
• Housekeeping department  should be in the convenient place to keep the different equipments used.

Cost, career and studying hospitality/ hotel management in Nepal

As it is renowned that hospitality is the most popular and common study nowadays. It is a most commercialized industry and a sector that everyone is interested to serve.There are many titles and posts in hospitality industry as it is a vast sector of service. The person interested in hospitality must have the motto " I serve." There are numerous hotels all over the world that accept the hospitality degree.
cost:
The cost of studying hospitality management in Nepal is about four lakhs and fourty thousand. This means in 4.5 lakhs, we can gain three years bachelors level in hospitality/ hotel management from reputed university. The average income after completing this course about 50, thousand per month in Nepal after becoming professional in our job. But it depends upon our own desire to struggle and dedication to work. We can earn more than that according to our employment position.
Areas:
Generally we think that BHM means being a manager or a chef. But this is a wrong thinking people have in their mind.There are many areas of work we can choose after our degree like:

Kitchen-posts
Executive chef: It is the topmost post in the kitchen of the hotel. The salary is also very high, ranging from above 1 lakhs in Nepal. It takes nearly 10 years to be a professional esecutive chefs.There are other posts of chefs we have to go through to be an executive chef.
Food and beverage service
It is another department to carry on in the hotel industry.F&B manager is the highest post in this section. the below posts are supervisor, captain, etc.there are many areas of career in food and beverage service.
Front office
Front office is the main section of the hotel as it is the main section to deal with the customers.There are many areas of job in this department. Front office manager, supervisor, Lobby manager, Guest relation assistants, etc. involve in front office operations. The front office must be more tactful, good looking and intelligent as they mostly are connected with the every guests.
Housekeeping
The housekeeping department upkeeps the hotel and public areas in the well manner. The highest post is Accomodation director. Then after Housekeeping managers, supervisors and attendants.
Accounting
This department looks after the financial transactions of the entire hotel.

In the overall view, The BHM graduates are supposed to start their job from the supervisory level but due to competitive market,we must start our duty from the trainee level in Nepal.

Process & procedures of reservation handling in the hotel

There is a systematic process & procedure of reservation handling in the hotel. All the reservation attendants must undergo these procedures to complete the reservation complete.

1. Receive reservation inquiry / request:

Reservation section receives a request for room reservation from various process. The reservation assistant must be capable of quickly determining the clients need and should be ready with reservation form and pencil or pen while getting reservation inquiry. The reservation assistant must obtain the following guest related information:

Guest name, address and telephone number
Date of arrival and departure

Desired room rate and plan

Number of pax

Type of room requested

Method of payment
Any other special request
2. Determining the room availability: After receiving the information about the guest duration of stay next step of reservation procedure is to check the availability of room type requested by the guest referring to the forecast board, reservation chart or through computerized system.
3. Accepting or denying the request: After checking the room availability, if the requested room is available the reservation will be accepted.If the rooms are sold out on the requested date, apologize with the suggestion of any other alternative rooms or hotels.The request is also denied if the guest or travel agencies are black listed.
4. Documenting the reservation details: If the reservation request is accepted, the reservation is taken in the reservation form with all the necessary information.
5. Confirming the reservation: Once the rooms requested by the guest is available and guest agrees to the rates, the reservation is confirmed by the reservation assistant by the advance deposit through various modes and confirmation number is given to the guests as a proof that the room is booked.
6. Maintaining the reservation record: After recording the reservation details in the reservation form, it should be properly filed for the future reference. In case of any changes or cancellation is done, the details must be attached with reservation form and updated.
7. Compiling the reservation report: The details from the reservation are most important. Such details help in forecasting cancellation, no show analyzing the market segment, preparing the history card,etc.